If you're experiencing technical problems with the My5 app, check your account settings and connection status by visiting my5.tv/activate .
Whenever you want to stream My5 channels on a new smart device, first visit my5.tv/activate and enter the code to access your account.
To enjoy streaming on My5 channel, make sure you enter the correct information and link your device correctly by visiting the my5.tv/activate website.
If the My5 channel is not appearing on your list, please re-verify your account and update the app settings by visiting my5.tv/activate